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Call centre agents in headsets working at their desks

Customer care, with people at the heart

Your customers,
answered.

Supported. Looked after. Kept happy.

D2C Telcare Limited is a BPO company that runs customer support, helpdesk, sales and back-office operations for growing businesses, and builds the technology that keeps them running.

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The D2C workstation

Service, in hand.

  1. Ready the moment you are.

    Every workstation, headset and login is set up before your first customer calls.

  2. Turned around in days.

    Onboarding, scripts and training move fast, so your service goes live in days, not months.

  3. Open to every conversation.

    Calls, WhatsApp, email and live chat arrive in one place for your agents.

  4. Everything we do, on one screen.

    Seven services, from customer support to AI assistants, run by one partner.

One partner

A team for every job.

Support, helpdesk and sales teams, each trained on your brand and ready to work side by side.

People and technology, under one roof.

Most providers do one or the other. We staff the conversations and build the tools behind them, so nothing gets lost between your contact centre and your software.

BPO services

Trained agents answer your calls, chats and messages in your brand's voice, to the standards you set.

  • Customer support
  • Technical helpdesk
  • Sales and outbound
See BPO services

Technology solutions

Cloud calling, CRM, custom software and AI assistants, set up around how your business actually works.

  • Contact centre setup
  • CRM implementation
  • Custom software
  • Automation and AI assistants
See technology solutions

4 channels, 1 team, 12 industries, 1 working day to reply.

Voice, live chat, WhatsApp and email, answered by the same trained team.

People. Devices. Connected.

Technology that brings
every conversation together.

Scroll through the tools behind a thoughtful customer experience.

01 / PEOPLE

A real person, ready to help.

Great support starts with trained people who listen, understand, and make every customer feel looked after.

02 / EVERY CHANNEL

One conversation, on any channel.

Calls, messages, live chat, and WhatsApp connect customers to the same responsive support team.

03 / CONNECTED SYSTEMS

Everything connected behind the scenes.

Cloud calling, CRM, and smart workflows help your team resolve requests and keep the details in sync.

A customer care agent in a headset listening to a customer PEOPLE 01 A thoughtful response starts with a person.
A support agent in a headset noting down a customer request DEVICES 02 Every channel leads to the same team.
Network switches and servers connected by organized cabling CONNECTED 03 Records and messages that stay in sync.

Seven services.
One partner.

Scroll to move through everything we run for our clients.

BPO service

Customer support

Every call, chat and message answered with care.

My order hasn't arrived yet.
Let me check that for you. It's out for delivery today and should reach you by 4pm.
Perfect, thank you!
BPO service

Technical helpdesk

Tech problems solved, or passed up the line fast.

  • Router offlineResolved
  • App login errorResolved
  • Printer setupWorking
BPO service

Sales and outbound

Leads, renewals and follow-ups, handled for you.

  • Lead qualified
  • Follow-up booked
  • Renewal confirmed
  • Survey completed
Technology

Contact centre setup

A cloud call centre, built and ready to scale.

Welcome to Acme.

  1. 1Press 1 for billing
  2. 2Press 2 for technical support
  3. 0Press 0 to speak to an agent

Routing to next available agent

Technology

CRM implementation

All your customer information, joined up.

Customer recordsConnected
TicketingConnected
Sales pipelineConnected
Technology

Custom software

Apps and dashboards built for how you work.

Technology

Automation and AI assistants

Bots for the easy questions, people for the rest.

  • Opening hours questionAnswered by bot
  • Balance enquiryAnswered by bot
  • ComplaintHanded to an agent

Every channel.
One team.

Voice, live chat, WhatsApp and email all land with the same trained team, so your customers get one consistent answer wherever they reach you.

  • Your scripts, tone and service levels
  • Every interaction logged in your CRM
  • Weekly performance reports
  • Capacity that scales with your peaks
Today on the floorLive example
VoiceLive chatWhatsAppEmail
  • Call resolvedFirst contact
    Resolved
  • App login errorLive chat
    Resolved
  • New WhatsApp chatAgent replying
    Live
  • Printer setupEmail
    Working

Following your scripts, tone and service levels Logged in your CRM Weekly performance report ready Capacity ready for your next peak

From first call to full operation.

A clear path that lets you see results early, before you commit at scale.

  1. Understand

    We map your customer journeys, volumes, systems and service targets.

  2. Design

    We propose the team, tools, scripts and reporting that fit your goals.

  3. Pilot

    A small team goes live on a defined scope so you can measure the difference.

  4. Scale

    We grow the operation with you and review performance together every month.

Built for businesses where every conversation counts.

See all industries

Why businesses choose D2C Telcare.

One partner, not two

Your support team and your systems come from the same place, so fixes happen in days, not quarters.

Reporting you can read

Clear dashboards on response times, resolution and customer satisfaction, shared with you every week.

Flexible capacity

Scale agents up for launches and peak seasons, and back down when things are quiet.

Let's talk about your customers.

Email us a little about your business, your customer volumes and the channels you use. We'll reply within one working day with next steps.

info@d2ctelcare.com
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