Customer support
Inbound calls, live chat, WhatsApp and email handled to your scripts, tone and service levels. Your customers hear your brand, not ours.
BPO and technology partner in Zambia
D2C Telcare Limited runs customer support, helpdesk, sales and back-office operations for growing businesses, and builds the technology that keeps them running.
Voice
Live chat
WhatsApp
Email
Customer care
People and technology, under one roof.
Most providers do one or the other. We staff the conversations and build the tools behind them, so nothing gets lost between your contact centre and your software.
Technical helpdesk
First- and second-line support for software, devices and connectivity, with clear escalation paths.
Sales and outbound
Lead qualification, follow-ups, renewals and customer surveys run by agents who know your product.
Back-office and data
Order processing, data entry, verification and reporting, done accurately and on schedule.
Every channel. One team.
Voice, live chat, WhatsApp and email all land with the same trained team, so your customers get one consistent answer wherever they reach you.
- Your scripts, tone and service levels
- Every interaction logged in your CRM
- Weekly performance reports
- Capacity that scales with your peaks
Today on the floor
Live example
From first call to full operation.
A clear path that lets you see results early, before you commit at scale.
- 1
Understand
We map your customer journeys, volumes, systems and service targets.
- 2
Design
We propose the team, tools, scripts and reporting that fit your goals.
- 3
Pilot
A small team goes live on a defined scope so you can measure the difference.
- 4
Scale
We grow the operation with you and review performance together every month.
Built for businesses where every conversation counts.
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Why businesses choose D2C Telcare.
One partner, not two
Your support team and your systems come from the same place, so fixes happen in days, not quarters.
Reporting you can read
Clear dashboards on response times, resolution and customer satisfaction, shared with you every week.
Flexible capacity
Scale agents up for launches and peak seasons, and back down when things are quiet.
Let's talk about your customers.
Email us a little about your business, your customer volumes and the channels you use. We'll reply within one working day with next steps.