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Our Story

Our Story

Dtwoc telcare limited is a vast growing company, and our collaboration with local and foreign businesses has aided in the development of a more comprehensive understanding of the global market trends. Our business development team is constantly monitoring current customer service and implementing them in our company. With the goal of introducing our country and the region as a whole to the new world of technology services that will lead to success.

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    WHO WE ARE

    Our extensive reach is driven by an unwavering commitment to our people and clients, ensuring meaningful local impact.

    We are a premier call center service provider, recognized as the preferred partner by clients and partners for our integrity, reliability, and discretion.

    Inbound Call Center

    Entrust your inbound call handling to us and gain the freedom to dedicate your time and resources to the core aspects of your business.

    Outbound Call Center

    Outsourcing your outbound calling tasks to us frees up your time and resources, allowing you to allocate them where they’re needed most.

    Interactive Voice Response(IVR)

    Our well designed IVR software helps increase customer satisfaction and
    improve contact center operations and KPIs.

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    Excellency at its finest

    We are passionate about every customer touchpoint. Our service teams, processes, and state-of-the-art omnichannel technologies, combined with our front and back office capabilities, create seamless harmony between people and technology, helping you achieve your ambitious customer goals.

    This synergy allows us to deliver exceptional customer experiences, driving engagement, loyalty, and growth. With a focus on innovation and excellence, we empower you to achieve your ambitious customer goals, turning challenges into opportunities and fostering long-lasting relationships.

    Vision and Mission
    Our Vision
    Our Mission
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    Our Vision

    To become a globally recognized leader in providing efficient and cost-effective outsourcing solutions to businesses across various industries. By consistently delivering high-quality services, fostering strong client relationships, and leveraging cutting-edge technology.

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    Our Mission

    Our mission is to provide exceptional outsourcing services to clients, enabling them to focus on their core business functions and achieve their strategic goals. DTWOC Telcare Limited leverages expertise, technology, and resources to deliver efficient, cost-effective, and innovative solutions that drive productivity and growth for our clients. At D2C Telcare, our mission is to revolutionize the customer experience through innovative outsourcing solutions. We are dedicated to empowering businesses to build stronger relationships with their customers by providing personalized, proactive, and responsive communication services.

    Company Profile

    Company Profile

    EXPERIENCE
    TOUCHPOINTS

    We Help The Organizations Grow Their Customer Base

    At D2C Telcare, we offer a range of services to elevate your business. Our Inbound Customer Care ensures exceptional support for your customers. Boost your revenue with our Sales services, including cross-selling and outbound campaigns. Manage your receivables effectively with our Collections & Recovery solutions. Improve customer satisfaction through our CSAT & NPS surveys. Streamline operations with our Backoffice services . Enhance your online presence with our expert Social Media Management. Partner with D2C Telcare for comprehensive and impactful business solutions.

    Customer Satisfaction Rate 90%
    First Call Resolution (FCR) Rate 92%
    Conversion Rate 89%

    OUR CLIENTS

    Take Look At Insights

    Blog Posts

    D2C Delivers Your Brand Message.

    At D2C, we understand the importance of effectively communicating your brand’s message to your audience. Our commitment lies in crafting compelling narratives and delivering them through various channels to ensure maximum reach and impact.

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    D2C Offers Solutions to Call Center Challenges

    Operating a call center comes with its share of challenges, from managing high call volumes to ensuring customer satisfaction. At D2C Telcare, we tackle these hurdles head-on with a unique approach that sets us apart. Our commitment to personalized customer interactions and proactive engagement strategies ensures that every caller feels valued and heard.

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    Benefits of Outsourcing with D2C

    As your outsourcing partner, DTWOC allows you to assign to us tasks that are challenging to oversee and manage. Our cutting-edge infrastructure and adaptable workplace solutions are specially made to fit businesses of all sizes.

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