Our Story
Dtwoc telcare limited is a vast growing company, and our collaboration with local and foreign businesses has aided in the development of a more comprehensive understanding of the global market trends. Our business development team is constantly monitoring current customer service and implementing them in our company. With the goal of introducing our country and the region as a whole to the new world of technology services that will lead to success.
Our Vision
To become a globally recognized leader in providing efficient and cost-effective outsourcing solutions to businesses across various industries. By consistently delivering high-quality services, fostering strong client relationships, and leveraging cutting-edge technology.
Our Mission
Our mission is to provide exceptional outsourcing services to clients, enabling them to focus on their core business functions and achieve their strategic goals. DTWOC Telcare Limited leverages expertise, technology, and resources to deliver efficient, cost-effective, and innovative solutions that drive productivity and growth for our clients. At D2C Telcare, our mission is to revolutionize the customer experience through innovative outsourcing solutions. We are dedicated to empowering businesses to build stronger relationships with their customers by providing personalized, proactive, and responsive communication services.
OUR GOAL
To help our clients reduce operational costs by outsourcing non-core business functions and to provide high quality services that meet or exceed client expectations. Additionally, we aim to streamline and optimize business processes to improve productivity and effectiveness by offering flexible and scalable solutions that can adapt to changing business needs.
......
Looking ahead, our mission remains steadfast: to empower businesses to achieve their customer service ambitions. We are excited about the future and the opportunity to continue serving our clients with the same dedication and innovation that has defined our journey so far.
Company Profile
Call Center
Over 15,000 dialed calls completed daily.
Site
We have one site in Lusaka, Zambia at Roma commercial park, off Zambezi road.
Languages Offered
We offer customer support in fourteen major local languages ( 7 in Zambia & 7 in India) available with an option to extend.
Support
Our dedicated support teams are available 24/7 to assist with any issues or inquiries, ensuring timely and effective resolutions.
Clients
We currently have: Mahindra insurance brokers ( India) Nykaa( India) Car Dekho ( India) Care institute of medical science (India) aYo insurance (Zambia)
partnering with experts from around the world
To achieve peak performance, D2C Call Center Services begins by identifying key obstacles and devising strategies to overcome them. We work closely with your company’s leadership to define your mission and prioritize objectives, ensuring alignment with your overarching goals and vision. By addressing critical challenges head-on, we pave the way for enhanced performance and success.
Collaboration with internationally
renowned insurance companies and energy companies
D2C Telcare takes pride in its strategic collaborations with internationally renowned companies in the insurance and energy sectors, including esteemed partners like Hollard Insurance and D.light Energy. These partnerships underscore our commitment to providing innovative solutions and top-notch services to our clients. By working closely with industry leaders, we leverage their expertise and resources to enhance our offerings and deliver exceptional value to our customers.
Through collaborative efforts, we aim to drive positive change, foster innovation, and create mutually beneficial opportunities that empower individuals and businesses alike. With our trusted partners by our side, we are well-positioned to meet the evolving needs of our clients and contribute to the success and sustainability of the industries we serve.
Collaboration with internationally
renowned insurance Company MTN aYo Zambia
In 2022, we embarked on a successful collaboration with the internationally renowned insurance company, MTN aYo Zambia. This strategic partnership was aimed at enhancing MTN aYo’s customer reach and boosting its revenue through a dedicated telesales campaign. Below is an overview of how we achieved this milestone.
Establishing the Partnership
- Initial Discussions and Agreement:
- Our partnership with MTN aYo Zambia began with a series of discussions focused on mutual goals and objectives. Both parties agreed on a comprehensive strategy to leverage our expertise in telesales to enhance aYo’s market penetration and revenue.
- Defining Roles and Responsibilities:
- We established clear roles and responsibilities. MTN aYo provided detailed training and product knowledge to our telesales team, ensuring they were well-versed in the insurance products and services offered.
- Our role focused on setting up and managing a high-performing call center dedicated to MTN aYo’s telesales operations.
Innovation
We drive progress by embracing cutting-edge technology and creative solutions that redefine industry standards.
Customer Focus
Our clients are at the heart of everything we do, ensuring that their needs are met with exceptional service and support.
Integrity
We maintain the highest ethical standards in our operations, building trust through transparency and honesty.
Excellence
We are committed to delivering superior quality and achieving outstanding results in every aspect of our work.
Our Latest Insights Blogs?
D2C Delivers Your Brand Message.
At D2C, we understand the importance of effectively communicating your brand’s message to your audience. Our commitment lies in crafting compelling narratives and delivering them through various channels to ensure maximum reach and impact.
Read More →D2C Offers Solutions to Call Center Challenges
Operating a call center comes with its share of challenges, from managing high call volumes to ensuring customer satisfaction. At D2C Telcare, we tackle these hurdles head-on with a unique approach that sets us apart. Our commitment to personalized customer interactions and proactive engagement strategies ensures that every caller feels valued and heard.
Read More →Benefits of Outsourcing with D2C
As your outsourcing partner, DTWOC allows you to assign to us tasks that are challenging to oversee and manage. Our cutting-edge infrastructure and adaptable workplace solutions are specially made to fit businesses of all sizes.
Read More →