Dtwoc Telcare limited is a (Business Process Outsourcing) BPO that specializes in a wide scope of activities and is proficient in managing inbound and outbound calls in modern business, quality customer service support that matters the most in the corporate world . Quality customer service has become the most competitive advantage on the market.
Dtwoc Telcare limited assists businesses to improve on customer service delivery. Our call center has the proficiency in making outbound calls and managing inbound calls and is experienced in sales support, Strategic business planning, social media management and customer service/ leadership training.
The company also part takes in social corporate responsibilities by providing aid to those in need as well as internships for individuals and students that are required to gain knowledge and experience through this process.
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Every call follows a structured script and flow—greeting, issue identification, resolution, and closure—to ensure consistency and professionalism in all interactions.
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Supervisors actively monitor calls and performance metrics to maintain service quality and provide immediate feedback for continuous improvement.
End-of-day reports help track call volumes, resolution rates, and agent efficiency—ensuring transparency and informed decision-making.
