Welcome To The Wide Range Of Call Center!
Inbound Call Center
Inbound Calling is a cornerstone of the exceptional customer service we offer at D2C Telcare. This service involves handling calls initiated by your customers, ensuring they receive timely and effective assistance.
D2C Telcare’s inbound calling service is designed to enhance customer satisfaction and retention by delivering top-notch support tailored to your business needs.
- Customer Support: Our team provides comprehensive assistance, resolving issues customers might have with your products or services.
- Technical Support: We offer expert technical help to troubleshoot and resolve any technical problems your customers encounter.
- Sales Inquiries: Our knowledgeable representatives address questions about your products or services, aiding potential customers in making informed purchasing decisions.
- Billing and Account Information: We handle inquiries related to billing, payments, and account details with accuracy and professionalism.
Delivery
We guarantee quality service delivery through effective management of call center such as;
- Answer rate - Intelligent queue management feature ensures 97% of calls are answered.
- Average Handling Time (AHT) - innovative solution ensuring lowest possible AHT.
- Abandoned rate - we maintain a strict 3% call abandon rate policy.
- First call resolution - efficient query analysis and resolution.
- Holding time - priority based on longest holding customer.
- Priority call queue - customer value segmentation capability.
- Call recording - automated call recording with easy.
Deliberate engagements with existing and potential clients primarily improves customer confidence and experience which in turn results to increased customer retention and profitability
We have 150+ seats in the call center and percentage of business for inbound
and outbound varies depending on the customer recommendation.
Outstanding Benefits of Outsourcing Inbound Calling with D2C Telcare
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