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Your Vision, Our Expertise—While You Lead, We Handle the Operations That Drive Success.
  • Full Support
  • Dedicated Team
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Inbound Calling

    Bargaining on technological superiority, we guarantee quality service delivery through effective management of call center matrices such as; Answer Rate – Intelligent queue management feature ensure 97% of calls answered. Average Handling Time (AHT) – innovative solution ensuring lowest possible AHT. Abandoned rate – we maintain a strict 3% abandon call rate policy. First call resolution – efficient query analysis and resolution. Holding time – Priority based on longest holding customer. Priority Call Queue – Customer value segmentation capability Call Recording – Automated call recording with easy download.
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Outbound Calling

    Deliberate engagements with existing and potential clients primarily improves customer confidence and experience which in turn results to increased customer retention and profitability. Some the benefits include:
    Lead Generation –

    Our outbound calling service allows businesses to reach to potential customers and generate leads by targeting specific demographics or industries. Business can identify and connect with potential clients who may be interested in their products and services. Sales and revenue growth – with DTWOC’S Outbound calling our clients are guaranteed an efficient method of sales and revenue growth which allows business to directly engage with prospects.



    Customer Value Management – Our solution improves customer value through personalized communication, proactive customer service, timely & relevant offers (promotions, discounts and awareness), resolving issues efficiently, and gathering feedback and insights.

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Remote Working

    With the sole purpose of improving efficiency we have two features that allow user’s to login off premises these are;
    Remote Agent: this feature utilizeses the same protocals, databases and retains the same functionality but through the Mobile App version of the call center solution.
    Remote Access: via the use of VPN administrators and agents can login into the system and conduct their usual operations through the use of Public IP Address and Firewall policies that allow for remote secure connectivity after scanning for verified SSL Certificate
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