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Customer care, run end to end.

Inbound, outbound and technical support, handled by one trained team to your scripts, tone and service levels.

VoiceLive chatWhatsAppEmail

Photo: Pavel Danilyuk / Pexels

Behind every call

Every voice, heard clearly.

  1. Built for a full day of calls.

    Every agent works on a professional headset, set up before your first customer calls.

  2. Comfortable, shift after shift.

    Agents who are comfortable stay focused on your customers.

  3. Clear on both ends.

    Your customers hear a calm, clear voice, and our agents hear every detail.

  4. A microphone close to every word.

    Background noise stays in the room, so the conversation stays on track.

  5. Your brand, in their voice.

    Trained to your scripts, tone and service levels, from the first hello.

Customer support

Inbound calls, live chat, WhatsApp and email handled to your scripts, tone and service levels. Your customers hear your brand, not ours.

  • Agents briefed on your products and policies
  • Conversation history ready for the next agent
  • A monthly review of what customers are asking
Shared inboxLive
  • MK
    Mwila K. I was charged twice this month
  • CP
    Chanda P. CallCan I change my plan?
  • BM
    Bwalya M. EmailInvoice for October
  • NZ
    Natasha Z. ChatIs the store open today?

Hi, I was charged twice this month.

I'm sorry about that. I've flagged the duplicate, and the refund will reach you within 2 working days.

That was quick. Thank you!

Logged to CRM · Resolved

Channel mixSample data · Today
  • WhatsApp38%
  • Voice27%
  • Live chat21%
  • Email14%

Technical helpdesk

First- and second-line support for software, devices and connectivity, with clear escalation paths.

  • First-line support
  • Second-line support
  • Clear escalation paths
Helpdesk boardLive
New 3
#TC-2051Card reader offlineL1
#TC-2052Shared drive won't openL2
In progress 2
#TC-2047Calendar not updatingL1Agent working
#TC-2044Server timeoutL2Escalated
Resolved 14
#TC-2041Headset not detectedResolved
#TC-2039Password resetResolved
Tickets resolvedSample data · This week

Sales and outbound

Lead qualification, follow-ups, renewals and customer surveys run by agents who know your product.

  • Lead qualification
  • Follow-ups and renewals
  • Customer surveys
Outbound call listDialling
ContactCampaignOutcome
TKThandiwe K.RenewalRenewed
JMJoseph M.New leadQualified
ELEsther L.Follow-upBooked
PNPeter N.SurveyCompleted
GSGrace S.New leadCall back Fri
Sales funnelSample data · This month

Start with a small pilot.

A small team goes live on a defined scope so you can measure the difference before you commit at scale.

Book a consultationSee technology solutions