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The systems behind every conversation.

We build the tools that keep your contact centre and your software working as one.

Infrastructure, made visible

A reliable system behind every conversation.

Your customers never see the infrastructure. They feel it in every call that connects, every record that stays in sync, and every request that gets answered.

  1. 01 / 04

    Ready when customers are.

    Reliable contact centre infrastructure keeps your channels open and your team connected.

  2. 02 / 04

    Built to grow with you.

    Cloud calling, CRM and workflows can expand as your customer needs change.

  3. 03 / 04

    One clear customer record.

    Calls, messages and support history come together in the systems your team uses.

  4. 04 / 04

    Every service, wired into one system.

    From customer support to AI assistants, run by one team in Lusaka and connected through one central platform.

ONE CONNECTED STACK 01 — 04

How it fits together.

Every touchpoint connects to the next. Scroll through the system behind a smoother customer experience.

01 / CHANNELS ALL SYSTEMS LIVE
LIVE CHANNELS

One team. Every channel.

TODAY ⌄
↗VOICE24active calls +12.8%
···LIVE CHAT18open conversations +8.2%
@EMAIL36in the queue −4.6%
SOCIAL09awaiting a reply +5.1%
Channels are connectedUpdated just now

Meet customers wherever they reach you.

02 / CONTACT CENTRE LIVE QUEUE
TEAM PERFORMANCE

Every conversation, in sync.

AMJK+8
Calls waiting03Average wait 00:18
Available agents12Service level 94.8%
JM
James M.Incoming · Customer support
02:14
Routing to next available agentSecure line

Route, support and resolve in one workspace.

03 / CUSTOMER RECORDS CRM CONNECTED
CUSTOMER PROFILE

A complete picture.

•••
SK
Sarah K.Customer since 2021
ACTIVE
LAST CONTACTToday, 10:42
OPEN REQUEST#TC-2048
CHANNEL Phone call
Call connectedSupport team · 4 min ago10:42
Order updatedCase #TC-2048 · Yesterday16:08
Message receivedEmail · 12 May09:21

Give your team the context to make it personal.

04 / REPORTING LIVE INSIGHTS
WEEKLY OVERVIEW

See what’s working.

THIS WEEK ⌄
CUSTOMER SATISFACTION96.4%↑ 4.2% vs last week
FIRST RESPONSE01m 18s↓ 12 sec vs last week
Resolved requests1,284 +14%
MONTUEWEDTHUFRISATSUN

Turn service data into your next good decision.

01 CHANNELS
SCROLL TO EXPLORE ↓

EVERY CHANNEL, ONE CONNECTED TEAM

Contact centre setup

Cloud calling, IVR menus, call recording and queue management, configured for your team and ready to scale.

  • Cloud calling
  • IVR menus
  • Call recording and queue management
Contact centreLive
CP
Chanda P.Billing queue · 02:14
REC
IVR menu
1Billing3 waiting
2Technical support1 waiting
0Speak to an agentRouting…
Calls per hourSample data · Today

CRM implementation

Customer records, ticketing and pipelines set up and connected to the tools you already use.

  • Customer records
  • Ticketing
  • Pipelines connected to your existing tools
Customer recordSynced
MK
Mwila K.Customer since 2021 · Lusaka
Active
Open tickets1
Last contactToday
ChannelWhatsApp
  1. Call with supportDelivery query · 09:12
  2. WhatsApp update sentOut for delivery · 10:40
  3. Ticket #TC-2041 resolvedEmail confirmation · 11:05
  4. Renewal added to pipelineSales team · 11:30
Pipeline by stageSample data · Open deals

Custom software

Web apps, dashboards and integrations built around how your business actually works.

  • Web apps
  • Dashboards
  • Integrations
Operations dashboardLive
Conversations1,284+12%
First reply48s−9s
Open tickets37+4
Conversations this week
Tickets by channelSample data · This week
  • Voice34%
  • WhatsApp31%
  • Email20%
  • Live chat15%

Automation and AI assistants

Chatbots and workflows that handle routine questions instantly and hand complex ones to a person.

  • Chatbots for routine questions
  • Workflows that run on their own
  • Hand-off to an agent for complex cases
AI assistantLive

What's my account balance?

AssistantYour balance is K 245.00. Anything else I can help with?

Pay a billOpening hoursTalk to an agent

I'd like to make a complaint.

AssistantI'm connecting you to an agent now.

Handed to an agent · Mwila joined

WorkflowSample data · Runs on its own
TriggerNew WhatsApp message
CheckRoutine question?
YesBot answers
NoHand to agent

Tell us what you need to connect.

Every channel, connected.

Email us the tools you use today and the channels your customers prefer. We'll reply within one working day.

Book a consultationSee BPO services