Empowering Brands Through
Intelligent Customer Experience

Zambia's premier BPO partner, delivering world-class omnichannel support and high-performance sales teams tailored for the African market.

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D2C Telcare Dashboard

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95%
check_circle First Call Resolution
98%
bolt Service Uptime
100%
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Voice ● Live
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Chat ● Live
mail
Email ● Live
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Social ● Live
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Active Agents
500+
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Languages
9+

Hi! How can we help you today? 👋

D2C Support Agent • Just now

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Response Time
< 30s
MTN Sun King Airtel ABSA Bank Standard Chartered Zamtel
500+
Workstations

State-of-the-art facility in the heart of Lusaka designed for scale.

1M+
Monthly Interactions
95%
CSAT Score
9+
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Local Languages & English

Deep cultural fluency across Zambia's major linguistic groups for meaningful customer connection.

24/7
Always-On Operations
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What kind of support are you looking for?

Tailored BPO solutions that integrate seamlessly with your brand's voice and operational workflows.

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Omnichannel Support

Voice, Email, Chat, and Social Media management. One unified experience for your customers across all platforms.

  • check_circle 24/7 Availability
  • check_circle Multilingual Response
payments

Tele-Sales & Growth

Aggressive, results-driven outbound teams focused on lead generation, conversion, and customer retention.

  • check_circle High-Conversion Scripts
  • check_circle Performance Tracking
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Tech Help Desk

Specialized technical support for SaaS, FinTech, and Telecom. Reducing complexity for your end-users.

  • check_circle Level 1 & 2 Support
  • check_circle SLA-Driven Excellence

Cultural Fluency at Scale

We don't just speak the language; we understand the nuance. Our agents are local experts who resonate with the Zambian and regional pulse.

Bemba & Nyanja Specialists

Dedicated teams for major regional dialects.

Local Context Understanding

Agents trained in local market trends and consumer behavior.

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24/7 Operations

Your business never sleeps, and neither do we. We provide around-the-clock coverage to ensure your customers are always heard.

100%
Uptime Guarantee
< 30s
Response Time
Night Office
The D2C Edge

We are an extension of your brand, not just a service provider.

Our partnership model focuses on deep integration, shared KPIs, and a relentless pursuit of customer satisfaction that mirrors your internal standards.

security
Bank-Grade Security
insights
Data-Driven Insights

Join the D2C Team

Build your career with Zambia's fastest-growing BPO partner.

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We're not currently hiring, but great opportunities are coming soon. Check back or follow us to be the first to know.

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