verified_user TRUST & RELIABILITY

Uncompromising Security & Compliance.

At D2C Telcare, we safeguard your brand's reputation with enterprise-grade security frameworks and strict adherence to international and local data protection standards.

gavel

Zambian Data Protection Act Adherence

As a premier BPO operating in Lusaka, we maintain full compliance with the Zambian Data Protection Act No. 4 of 2021, ensuring all local and international data remains sovereign and secure.

  • check_circle Statutory Data Auditor oversight
  • check_circle Strict data processing consent protocols
  • check_circle Localized storage of sensitive documentation
verified

ISO Standards & Protocols

Our operations are modeled after global ISO frameworks to provide a seamless transition for international clients.

security

ISO 27001 Ready

Information Security Management

policy

SOC 2 Alignment

Security & Privacy Compliance

FACILITY HIGHLIGHT

The Roma Park Stronghold

Strategically located within Roma Park, our Lusaka facility is more than just an office—it is a secure environment designed for high-stakes operational continuity.

lock

Biometric Access: Multi-factor authentication for all production floor entry points.

videocam

24/7 Surveillance: High-definition monitoring with AI-driven motion detection.

power

Redundant Power: Dual UPS systems and backup generators for 99.99% uptime.

shield_with_house

On-Site Security: Professional security personnel patrolling Roma Park perimeter.

RECOGNIZED SECURITY STANDARDS

policy GDPR
verified_user ZDPA
inventory ISO 27001
analytics SOC 2

Ready to secure your operations?

Speak with our compliance officers to learn how we protect your customer data while delivering world-class service.