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BENEFITS OF USING DTWOC TELCARE LIMITED AS A BPO

One of the major, essential benefits of outsourcing business operations is the associated cost savings. A sizable portion of the overhead budget is allocated to hiring new employees and carrying out the onboarding procedure. Due to the fact that the outsourced employees work remotely, outsourcing significantly reduces costs associated with office space, supplies, tools, and resources. Dtwoc telcare Connects BPO services that helps your business become as efficient as possible while still saving money by lowering the cost of in- house labor.

Efficiency

Outsourcing with Dtwoc allows non-core business functions to become easily streamlined. Specialists from BPO’s like Dtwoc, handle those non-core functions, which in turn saves time, improves accuracy, and increases productivity. Instead of dedicating your company’s time, money, and energy towards ancillary business processes. Dtwoc telcare limited gives your business more time to focus on what you do best.

Time Management.

Another significant advantage of outsourcing with Dtwoc is simply the amount of time it saves. 

Tasks or duties carried out will take half the time it usually takes, thanks to our advanced systems software that automates day to day activities. Outsourcing allows you to allocate more time towards other obligations, creating a variety of responsibilities for your workers instead of monotony.

Expertise

When outsourcing a BPO service provider like Dtwoc telcare limited, you’re handing over your business processes you need help with to highly qualified individuals who are dedicated to providing a seamless BPO. There’s no need to waste time trying to learn the ins and outs of non-core business functions. You can count on our expertise to fulfill your organization’s needs while you and your employees handle the main functions of your business.

Focus on Business core functions.

Dtwoc’s Outsourcing business processes gives your company more time and energy to dedicate to your business’s focal point. You won’t have to worry about a payroll, accountant’s performance or human resources recruitments. Instead, utilize this new found freedom to dive deeper into what makes your company unique and the passions that lead you to start your business in the first place.

ISO 29001 AND 27001 CERTIFIED.

Partnering with D2C Telcare Limited for outsourcing also assures quality and information security benefits, particularly due to its recognition with ISO 29001 and ISO 27001 standards. Here’s why collaborating with D2C Telcare could be advantageous:

Quality Assurance

With ISO 29001 certification, D2C Telcare demonstrates its commitment to quality management specifically tailored to your industry. This means that when you outsource services from D2C Telcare, you can be assured of consistent quality in the delivery of products and services, meeting both customer and regulatory requirements. This quality assurance is essential, especially in the business sector where precision and compliance are paramount.

Information Security

ISO 27001 certification ensures that D2C Telcare has robust information security management systems in place. When you outsource services, especially ones involving sensitive customer data or proprietary information, you need assurance that your data is secure. By partnering with D2C Telcare, which adheres to ISO 27001 standards, you can trust that your data is protected according to internationally recognized best practices for information security.

 

 

FLEXIBILITY

We provide 24/7 service support, back office support, onboarding calls, tele sales and call backs etc.

INNOVATION

Keeping up with the tends enables us to bring in the latest technology always looking for new and improved ways to upscale our organization. Helping us modernize and enhance repetitive processes in order to add value to your organization.

COMPETENCE

Our team is well versed and devoted to helping you achieve and complete your ultimate goal so enhancing your business

CALL CENTER

Over 100,000 dialed calls completed daily.

SITE

We have one site in Lusaka, Zambia at Roma

commercial park, off Zambezi road.

LANGUAGES OFFERED

We offer customer support in fourteen major local

languages ( 7 in Zambia & 7 in India) available with

an option to extend.

SUPPORT

We offer customer support 24/7 on daily basis.