Privacy Policy

D2C Telcare ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, and any other information you voluntarily provide through our contact forms or service agreements.
• Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages.
• Cookies: Small data files placed on your device to help us improve your experience and analyse site traffic.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send administrative information, such as service updates and contract details
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraudulent or illegal activity
• Send marketing communications (where you have consented)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Trusted service providers who assist us in operating our website and conducting business, subject to strict confidentiality agreements
• Regulatory authorities where required by law
• Business partners with your explicit consent

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security audits.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, please contact us at Info@d2ctelcare.com.

7. Cookies Policy

Our website uses cookies to enhance functionality and analyse traffic. You may configure your browser to refuse cookies; however, this may affect some features of the website. By continuing to use our website, you consent to our use of cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: Info@d2ctelcare.com
• Phone: +260 969544444
• Address: Manda Hill Rd 10427 10101 Lusaka, Zambia